My wife and I have been with Chase Bank since they mergered with Bank One in southwestern Ohio.  Our trouble all started with a fraudulent charge which put us in the red.  There were then several purchases made on our debit card after which time we had already been overdrafted.  At $35 per occurrence it ended up costing us $350 in November 2007!  We currently do most of our banking online for convience.  But, Chase Bank makes no effort to at the very least send an automated e-mail to us stating that our account is overdrawn.  They also do not cap off their Chase Visa debit card once the account is overdrawn.  I know it is possible for them to cap these cards to decline purchases due to the fact that you can set a per diem on such cards in which, once the limit is reached, you can no longer use the card.  The previous overdraft, which occurred in November has caused a cascading effect and caused a further $140 in overdrafts in December 2007.  I called and asked about having some of the overdraft fees refunded and was told they could not and that "I needed to be more financially responsible".  They did however return the overdraft fee on the fraudulent purchase even though they told me it would take an additional 10 days to post the credit even though the fraudulent charge was posted as a credit to my account 2 days after it happened.

My wife and I realize that banks charge overdraft fees to protect themselves, but $35 is very excessive.  After just a few debit card perchases, the $35 dollar fee can get quite expensive.