File a Complaint

When and if you would like to file a complaint against a lender, you will need to know who supervises it.  Use these pages to figure out who supervises your lenders.

Our Suggestion

If you cannot figure out who supervises your lender, we suggest filing your complaint with the Office of the Comptroller of the Currency (OCC), The Federal Reserve Board (FRB), and your State Banking Office .  Both the OCC and the FRB promise to reroute complaints mistakenly filed with them:

“If your complaint involves a bank or other institution not regulated by the OCC, we will refer it to another agency. We will notify you if we do so. You should not have to resubmit your complaint or accompanying documentation. However, you may be contacted if the other agency needs additional information.”

“If you cannot identify the federal regulator, contact the Federal Reserve Board, and we will forward your complaint to the appropriate agency.”

Other Places to Complain:

The Better Business Bureau
The Better Business Bureau is not a regulatory agency, and cannot enforce any action against your bank.  However, filing a complaint with them can serve as a warning to other consumers about your lender.

The United States Congress and your State Representatives
Tell the your representatives that you're outraged by predatory lending, and that you are filing a complaint against your lender.  This will alert them to your problem as well.