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Federal Reserve Board

www.federalreserve.gov

Board of Governors of the Federal Reserve System
Division of Consumer and Community Affairs
20th and C Streets, NW, Stop 801
Washington, DC 20551

(202) 452-3693

Are You On the Right Page?

The Federal Reserve Board regulates your lender if it is state-chartered and a member of the Federal Reserve system. You can ask your lender if they are regulated by the Federal Reserve.

Note: If you are having trouble determining who regulates your lender, we recommend that you file your complaint in three places: the OCC, the Federal Reserve Board, and your State Attorney General. Both the OCC and the FRB promise to reroute complaints mistakenly filed with them.

How To File a Complaint:

For complaints about state member banks, you can file a written complaint with the Federal Reserve--either with the Board or with the appropriate Federal Reserve Bank. Please include the following:

Your name, address, and daytime telephone number
The complete legal name and address of the bank involved in your complaint
Your bank or credit card account number, if applicable
The names of the people you contacted at the bank, along with the dates
A description of the complaint. Tell us what happened, the dates involved, and the names of those you dealt with at the bank. The more information we have about the problem, the quicker we will be able to help resolve it. Include copies of letters or other documents that may help us investigate your complaint. Please send only copies of documents--do not send originals.

Please remember to sign and date your letter.

For more information, see http://www.federalreserve.gov/pubs/Complaints/.