Print this page Print this page
 

National Credit Union Administration

http://www.ncua.gov

1775 Duke Street
Alexandria, VA 22314

703.518.6360

Are You On the Right Page?

NCUA is the regulator of your credit union if it is a Federal Credit Union (a credit union with the word "federal" contained in its name, or any credit union in Delaware, South Dakota, Wyoming or Washington, DC).

Click here to look up your credit union's charter number.  Federal credit unions have charter numbers under 60000, state-chartered credit unions have charter numbers greater than 60000.

If your complaint concerns a state-chartered credit union (a credit union without the word "federal" as part of its name and not located in Delaware, South Dakota, Wyoming or Washington, DC), file your complaint with the state supervisory authority.

Note:  If you are having trouble determining who regulates your lender, we recommend that you file your complaint in three places:  the OCC, the Federal Reserve Board, and your State Attorney General.  Both the OCC and the FRB promise to reroute complaints mistakenly filed with them.

How To File a Complaint with the NCUA:

You may file a formal complaint by sending the NCUA a letter - no special form is required - to the NCUA regional office for your state (see below).

Your letter, fax or email should identify the full name and address of the credit union, explain your problem clearly and briefly and state what action you want the credit union to take to resolve the problem. If you send documentation supporting your complaint, use legible photocopies. Do not send us your original statements or other documents. If you have already communicated with the federal credit union in writing, enclose a copy of the correspondence along with the reply you received. Be sure to include your name and postal address in the letter, fax or email.

Please choose the state below in which your credit union is located.

Alabama

Idaho

Minnesota

North Dakota

Utah

Alaska

Illinois

Mississippi

Ohio

Vermont

Arizona

Indiana

Missouri

Oklahoma

Virgin Islands

Arkansas

Iowa

Montana

Oregon

Virginia

California

Kansas

Nebraska

Pennsylvania

Washington

Colorado

Kentucky

Nevada

Puerto Rico

Washington, DC

Connecticut

Louisiana

New Hampshire

Rhode Island

West Virginia

Delaware

Maine

New Jersey

South Carolina

Wisconsin

Florida

Maryland

New Mexico

South Dakota

Wyoming

Georgia

Massachusetts

New York

Tennessee

 

Hawaii

Michigan

North Carolina

Texas

 

See this page for more information.

 
 
 
Share this page:
AcornCCCCRLLCRA-NCCFACUDemosNCLCUPUSPIRGWoodstock