Office of Thrift Supervision

http://www.ots.treas.gov

1700 G. Street, NW
Washington, DC 20552

800.842.6929
TTY Users call through Federal Relay at 1-800-877-8339
consumer.complaint@ots.treas.gov

Are You On the Right Page?

The Office of Thrift Supervision (OTS) regulates your lender if your lender is a Savings Association or a Federally Chartered Savings Bank.  Hint:  If the words “Federal” or the initials “FSB” appear in the title of your lender, it is a Federally Chartered Savings Bank, and you should complain with the OTS.

Note:  If you are having trouble determining who regulates your lender, we recommend that you file your complaint in three places:  the OCC, the Federal Reserve Board, and your State Attorney General.  Both the OCC and the FRB promise to reroute complaints mistakenly filed with them.

How to File a Complaint:

To request assistance from the OTS, a complaint must be in writing and must contain the consumer's signature. No special form is needed. Your correspondence should contain the following information:

• Your name, home address, e-mail address, telephone number, in addition to your signature and date the complaint is submitted to the OTS;
• The association's full name and address.
• The city and state of the association's home office will also be helpful, since that determines the association's supervisory region;
• Type of account involved in the complaint - checking, savings, certificate of deposit, money market or loan - and account numbers, if applicable;
• Description of the complaint, including specific dates and the association's actions; copies of related documents or correspondence are also helpful;
• Dates of contact and, if possible, the names of individuals contacted at the association with their responses.

Northeast Region	Midwest Region
Consumer Affairs Harborside Financial Center Plaza Five Suite 1600 Jersey City, NJ 07311 (800) 253-2181 (201) 413-7541 (Fax) (Connecticut, Delaware, Maine, Massachusetts, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia)	Consumer Affairs P.O. Box 619027 Dallas/Ft.Worth, TX 75261- 9027 (972) 277-9564 (972) 277-9565 (Spanish) (972) 277-9563 (Fax) (Arkansas, Iowa, Kansas, Louisiana, Minnesota, Mississippi, Missouri, Nebraska, Oklahoma, Tennessee, Texas, Wisconsin)

 

Southeast Region	West Region
Consumer Affairs P.O. Box 105217 Atlanta, GA 30348-5217 (404) 888-5631 (404) 888-8599 (Fax) (Alabama, District of Columbia, Florida, Georgia, Illinois, Indiana, Kentucky, Maryland, Michigan, North Carolina, Puerto Rico, South Carolina, Virgin Islands, Virginia)	Consumer Affairs P.O. Box 7165 San Francisco, CA 94120 (650) 746-7098 (650) 746-7097 (Spanish) (650) 746-7001 (Fax) (Alaska, Arizona, California, Colorado, Guam, Hawaii, Idaho, Montana, North Dakota, New Mexico, Nevada, Oregon, South Dakota, Utah, Washington, Wyoming)

 

Please visit this page for more information.