Get Help with a Student Loan

If you are having trouble repaying your student loan, these resources can offer help and options.

• Student Loan Borrower Assistance, a project of the National Consumer Law Center, provides resources for people who already have student loans and want to know more about their options and rights.

• The Department of Education’s FSA Ombudsman web site provides the process and the resources to assist you in resolving problems with federal student loans.  You can reach the ombudsman toll free at 877.557.2575 or by email at fsaombudsmanoffice@ed.gov.

• If you are being contacted by a guaranty agency trying to collect on your loan, see if the agency has an ombudsman program who can help.

• Check the Student Aid Guide offered by the Department of Education.

• For legal assistance:

  • Find a legal services office in your state: Legal Services Corporation

  • Find a consumer advocate: National Association of Consumer Advocates

  • Find a consumer bankruptcy attorney: National Association of Consumer Bankruptcy Attorneys

AFFIL is grateful to the National Consumer Law Center and Student Loan Borrower Assistance for their help with this page.
Last update:  January 2009.